Avoid and Beware. I purchased a brand new motorcycle. For my 600 mile service I called ahead to ask the price. After service they attempted to charge me double. Mr. Craig Fuqua the service manager was brought over, when asked why I was being charged that much there was no justification offered. The price was adjusted to what I was originally told over the phone. Later I received a call the tech left his wrench attached to the oil filter, asking if I could come back. My oil was also overfilled. During other services they also stripped a screw on my airbox and a fairing. When I had tires replaced they left no slack in my chain. This is unprofessional and dangerous. I had a friend adjust my chain before it snapped and something bad happened. My bike started having malfunctions, anytime it was rev'd to a specific rpm range the engine would cut in and out rather violently, and dangerously. The first time I brought my bike I was told it was the fuel pump, it was replaced. To my surprise afterwards, the bike still malfunctioned. I went back a second time. After another service I received my bike back, and at no point did a tech or manager come out to speak with me. I assumed this time my bike was fixed if it was given back with no other remarks. Once again it was still malfunctioning. I went back again a 3rd time to let them know my bike was still malfunctioning. The service manager Craig finally came to me asking if I keep the bike outside, to which I do not. He tells me I need new coil sticks to fix my bike. I asked him if I need new coil sticks why did no one tell me this last time? why did you give my bike back? He had no answer, instead of any professionalism or apology he was extremely rude, impatient, and made a bunch of excuses. Craig told me the coil sticks would be about $112 each and Kawasaki said they would not cover them under warranty. I spoke with Amber and gave the okay to order them, she informed me they would be a few days to arrive. I called Kawasaki, they had no record of Craig reaching out about coil sticks or a warranty claim. I called back the service department to cancel my order for the coil sticks. Craig answered and his reply was that's okay we never ordered them anyway and hung up on me. I called back to speak with the general manager Mr. Reko Fracassi. I informed him of all the frustration and disappointment I was dealing with. He asked me if there was anything he could do but I told him at this point I didn't have trust in them, I had planned on buying my next bike from them until this point. Eventually I reluctantly decided to make a last 4th attempt with them. 5 minutes after scheduling an appointment Craig called me refusing to work on my bike, and once again hung up on me. Again I called the general manager Reko. He informed me he would try to figure out what was going on. Later he called me back and said I should go to another dealership. I had to ask him why, to which he just kept repeating were not going to go too deep into it. What does that mean? I also emailed him for some clarification on why I was being refused service on the motorcycle I originally bought brand new from them. My email was ignored. I brought my bike to a better dealership. The malfunction was promptly diagnosed and fixed. All that frustration for a $20 switch that Kawasaki covered under warranty. Shame. St. Augustine Powersports has an extremely serious lack of professionalism, quality, and integrity. I would suggest anyone take their vehicle elsewhere even if it means extra hours of commuting. You will not run a successful or respected business for years to come continuing to operate like this. You could have had me as a loyal costumer who would have purchased their next 3 motorcycles and years of business from you, instead you have this review. (Employee: Craig Fuqua)